• Return & Refund Policy...

Refund & Return Policy

  • The buyer may return the item within 14 days from the date of the order for a refund or replacement for any reason including changing of mind. However, after 14 days, all purchases will be regarded as satisfactory and no refund or exchange will be offered.
  • All returns must be in their original condition and packaging, and has not been modified, altered or tampered with. The product cannot be disassembled or damaged due to incorrect installation as we are not responsible for installation errors. If parts are proven faulty, our maximum liability is to refund the price of the product and we are not responsible for any labour expenses, towing expenses.
  • An order confirmation will be sent after the payment. Please contact us quickly, if your order is placed mistakenly. There will be no fees on return, if the order is not yet packed (usually within a few hours). 

Return Procedure

  • To return the item you purchased, please contact us via sales@autunik.com for the return procedure.
  • Return address, plus related details will be informed by Email. No return will be accepted if the buyer has not contacted us before return. 
  • Upon receipt of the returned item, supported by the valid return tracking, within 3 working days. We will fully examine it and notify the buyer via email, whether you are entitled to a return.
  • For refunds, we will refund the purchase price within 24 hours, if the buyer is entitled to a return, and a credit will automatically be applied to the original method of payment.
  • To follow-up on the status of your return, please contact us via sales@autunik.com
  • Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by buyer. Buyer is responsible for any loss or damage to hardware during shipment. We do not guarantee that we will receive your returned item. 
  • Exchange will be subject to the actual situation and the stock level. 

Return Shipping Cost

  • The buyer will be responsible for the return shipping cost for whatever reasons including changing of mind, wrong item purchased, warranty claims, item quality issues or damaged in transit.
  • Our company will be responsible for return shipping cost ONLY if we pack and send the incorrect item as per your order.

Exceptions 

For some items, owing to the hand-polish, finishing or risk of damage during delivery, we do not accept any returns with the reason of imperfection or quality-related claim.  These items are non-refundable and non-exchangeable. These include:

  • Carbon fiber items 
  • Painted mirror covers
  • Painted spoiler
  • Diffuser

Although the related returns are not accepted, we are still ready to assist / solve any inquiries or complaints.  Please contact us via: sales@autunik.com